Archive for Customer Service/Customer Retention

Does Your Business “Rule The Local Search Landscape”?

by: Bythezip January 16, 2010

Local Search, getting your business found on Google, Yahoo, Bing… and all the social media networks such as Facebook, Twitter, YouTube… is the “Neon Flashing Sign” for marketing your business in today’s digital world.
However, it requires many local business owners to change their mindset and how they view their business.
Traditional Marketing and Advertising techniques such [...]

Website Optimization- Got a Problem?

by: Bythezip January 5, 2010

“If you got a problem, make it a process, so you don’t have a problem.”  – Ben Feldman
(Note: Ben Feldman is widely regarded as the most prolific salesperson in world history. Ben sold Life Insurance.)
Your online marketing success – and the ultimate success of your business is directly proportional in your willingness to invest [...]

Referrals: Generate Leads and Build Customer Loyalty

by: Bythezip December 19, 2009

Every local business agrees referrals generate leads and build customer loyalty.
But, how many local businesses have a referral system?
Most businesses earn referrals, generate leads, and build customer loyalty quite by accident.
Here, John Jantsch of Duct Tape Marketing talks about how to create referral systems in your business.
Three keys of John’s referral generation system includes:
1. Understand [...]

Coupon Mailers Don’t Work – Print is Dead!

by: Bythezip July 21, 2009

Traditional newspaper advertising, coupon mailers like Valpak, Clipper, Money Mailer, Red Plum or other local coupon mailers don’t work. Now understand, I am not saying direct mail coupons don’t or can’t get you any customers…that would be silly. If you do enough of anything, you are bound to get more customers. What I am talking about is the reason you advertise…MORE PROFITS!

Starting a New Small Business? Here is Some Free Advice

by: Bythezip July 21, 2009

So, you are starting a small business. First, let me say congratulations. Small businesses are the backbone of the US economy and are the foundation of the American Dream and I have nothing but the utmost respect and admiration for anyone that is willing to risk in order to grow and achieve success and a piece of that American Dream.

Free Time – Your Profits & Social Networking

by: Bythezip July 21, 2009

A growing number of your customers, potential customers and competing businesses are members of networks such as LinkedIn, MySpace and Facebook. Can they find your business? 25% of adults in America visit social networking site at least once a month. Again, are you there to find?

What Do I Do About Negative Online Reviews About My Business?

by: Bythezip July 21, 2009

Bad or mediocre reviews are probably going to happen. We all know as business owners you will occasionally have an unhappy customer. Sometimes, it is even legitimate. Ratings and reviews, blogs and forums give those unhappy customers a voice.

Why Discount Your Services? To Create More Profits

by: Bythezip July 21, 2009

You have certain fixed expenses that no matter what is happening with the economy must be paid – rent, electricity, insurance… Whether you have 10 people or 100 people come through your store a day – you have to pay to keep the lights on. So it stands to reason, that any transaction that creates profit (revenue beyond fixed costs + variable costs) is good business during a challenging economic environment. Maintaining a sustainable profit margin in a down economy is the focus of every business in this buyers market. Through incentives, coupons and promotions you keep your existing customer base and new bring customers through your door.

Top Five Things Small Businesses Need to Do to Win With Internet Advertising!

by: Bythezip July 21, 2009

1. Put your URL on everything: No matter what, every business should have a URL or web address, even if you don’t have a website yet. This is your online address and it can be pointed anywhere you choose. Once you have a web address, put it on everything. Every advertising piece you do, direct mail, coupon mailers, signs, your trucks, EVERYWHERE. The more you get this address out there, the more value you will get with your advertising. Many consumers are beginning to believe that a website is absolutely necessary and wont do business with someone that doesn’t have a website. Its like a litmus test for being a legitimate and modern business. Web sites and your URL are absolutely necessary. Put it on everything and everywhere.

How to Train Your Customer to Save You Money and Create More Profits For You!

by: Bythezip July 21, 2009

The looming recession and the current economic downturn are prompting many small businesses to re-evaluate their advertising. When money gets tight, you have to be sure to spend the money where it does the most good… on the advertising that has the best return on investment. In other words, advertising that offers the biggest bang for the buck!